FAQs

We are here to answer your questions.

APPOINTMENT

You have questions, and we have answers!

The team at Highland’s Pet Medical Clinic has gathered the answers to some frequently asked questions. If you do not see an answer to your question below, please feel free to call us at 512-476-1069.

You have questions, we have answers!

The team at Highland’s Pet Medical Clinic has gathered the answers to some frequently asked questions. If you do not see an answer to your question below, please feel free to call us at
512-476-1069.

What if I have an emergency?

If an emergency arises during business hours, please call us and explain your pet’s symptoms. We can tell you what you need to do before you bring your pet into our office and we can be prepared to begin immediate emergency procedures the moment you arrive. If outside of normal business hours, please contact Central Texas Veterinary Specialty and Emergency Hospital at 512-892-9038. The staff there is well-trained in immediate response veterinary procedures and is open 24 hours a day, 365 days a year.

What are my payment options?

We offer the following payment options: Credit Card, Cash, and Checks

What are your hours?

We are open from 7:00 AM to 6:00 PM on Monday through Friday.

On Saturdays, we are open from 8:30 AM to 12 PM (noon). 

We are closed Sundays.

What are your COVID-19 policies and protocols?

We will continue to do our part in making sure that we are here for all of our clients and patients while doing what we can to limit COVID-19 exposure between residents of Austin. Therefore, we are currently offering curbside services only. When you arrive at our clinic, please remain in your vehicle and call us at 512-476-1069, and a staff member will assist you. We ask that you please wear a mask (covering your nose and mouth) when interacting with our staff.

How often should my pet have an exam?

We recommend wellness exams every six months. Remember, six months to a dog or cat amounts to 2 – 4 years of human aging. A lot can happen in that time, and issues left untreated can cause additional damage with more complex treatments and greater expense.

What is AAHA?

The American Animal Hospital Association is a non-profit organization for companion animal veterinary hospitals. Established in 1933, the association is the only accrediting body for small animal hospitals in the U.S. and Canada. Learn more about AAHA here: www.aaha.org.